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FAQS

MindBodyOnline & Signing up for classes

Why am I being prompted to pay when I know I have a class pack or active membership?

 

1) Your membership may have expired over the year we were closed.

The one year extension (covid closure) needs to be done on an individual basis.

Please EMAIL us!

or

2) You might need to LINK the APP to our business.

How do I CANCEL a class

if I cannot make it so I can free up my spot for someone else

& I don't get charged for a no-show??

 

Follow these steps:

  • mindbodyonline.com 

  • Find Village Yoga Santa Cruz

  • Log In with your credentials

  • Find MY CLASSES

  • You can see what classes you are signed up for and you can CANCEL from there (Cancel button on right)

  • In order not to be charged, you must cancel at least 4 HOURS BEFORE CLASS & 12 HOURS before the 6am!

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How do I see what classes I have signed up for & the ones I'm on the waitlist for?

 

Follow these steps:

  • mindbodyonline.com 

  • Find Village Yoga Santa Cruz

  • Log In with your credentials

  • Find MY CLASSES

  • You can see what classes you are signed up for and you can CANCEL from there (Cancel button on right)

  • In the top right corner of the box with your classes, you will see a WAITLIST button. Click this to see what classes you are waitlisted for.

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How does the WAITLIST work?

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  • If you make it into class from the waitlist, you will get a NOTIFICATION via email or text (whatever you opted into - TEXT IS BEST). 

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  • This will happen whenever someone CANCELS  - you could receive the notification days/weeks ahead of time or up to two hours before class. 

 

  • YOU MUST CONFIRM or CANCEL if you have been added to class.

 

  • Text notification provides an easy NO button to push,

         email notification requires you go into your account to CANCEL per steps                   above or REPLY to the email and CONFIRM. 

For this reason, PLEASE SIGN UP FOR TEXT.

This is the easiest way to join class from the waitlist.    

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I'm having trouble:

- signing up

- getting verification I signed up

- it's asking me to pay when I have already

You might need to link your account with the APP.

To LINK your ACCOUNT with the APP please follow these directions!

LINK the APP

People have an easier time with the APP.

Please download the MindBodyOnline App!

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